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Thursday, 17 November 2011

Pro Show Provides an Easy Way to Remind Patients About Upcoming Appointments and Eliminate “No Shows!”

Posted on 12:57 by Unknown
Healthcare organizations must constantly contend with patients who miss their scheduled appointments without notifying the physician’s office. These “no show” appointments cost thousands of dollars in wasted resources and staff. 1Call’s Pro Show Automated Appointment Reminder application helps healthcare organizations be proactive by reminding patients in advance, saving time, saving money, and increasing staff productivity. Pro Show is available as an on-site or remotely hosted solution.

1Call’s Pro Show can remind patients via home phone, mobile phone, e-mail, and text messages. Pro Show can send reminders instantly when the information is received, or they can be scheduled to be sent 72 hours, 48 hours, 24 hours, or any amount of time prior to the appointments. In addition to reminders for patients, Pro Show can also be used to remind physicians and staff members about upcoming meetings, events, classes, and for virtually any type of notification service needed. Pro Show offers multilingual capabilities, helping healthcare organizations ensure they can use it for even more patients, physicians, and staff members. Since Pro Show is automated, staff members that were assigned to call patients to remind them of their upcoming appointments can now work on other needed tasks in the organization.

Pro Show features built-in flexibility, efficiency and convenience, ensuring that it meets the specific needs of each healthcare organization. The types of notification, and number of attempts can be customized for each recipient. The time of day, and the days of the week that Pro Show can send reminders can also be customized for each recipient, eliminating late night, early morning, weekend and holiday reminders. For children’s appointments, Pro Show adjusts the prompts to be geared towards the patient’s parent or guardian. Pro Show keeps track of the outcomes of each notification attempt, giving healthcare organizations the data needed for accurate reports and statistics.
Healthcare organizations are currently using Pro Show to make thousands of automated appointment reminder calls, text message reminders, and e-mail reminders each month. These organizations have reported a significant reduction of patient no shows. Since patients who miss their appointments typically need to reschedule their appointments, an added benefit of Pro Show in these organizations is a considerable reduction in the number of people being placed on waiting lists.

1Call President Tom Curtin said, “Pro Show helps healthcare organizations keep their waiting rooms full, keeping their employees more productive while also increasing revenue for their organizations. Because of this, using Pro Show keeps both administrators and physicians happy.”

Technorati Tags: appointment reminders,medical appointments,medical appointment reminders,doctor appointment reminders,sms appointment reminders,text message appointment reminders,hospital appointment reminders,physician appointment reminder,automated appointment reminders,automatic appointment reminders

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Saturday, 12 November 2011

Advanced call center models measure more than just talk time - Combine inputs from various sources - Managed Healthcare Executive

Posted on 06:58 by Unknown
Advanced call center models measure more than just talk time - Combine inputs from various sources - Managed Healthcare Executive

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This blog is sponsored by 1Call, a Division of AMTELCO
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Tuesday, 6 September 2011

AMTELCO Soft Agent Passes Cisco IVT Certification

Posted on 15:41 by Unknown
AMTELCO Soft Agent Passes Cisco IVT Certification

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This blog is sponsored by 1Call, a Division of AMTELCO
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Saturday, 27 August 2011

Ten predictions for the mobile health market

Posted on 16:13 by Unknown
Ten predictions for the mobile health market



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This blog is sponsored by 1Call, a Division of AMTELCO
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Thursday, 21 April 2011

The Future of Paging “miSecureMessages”

Posted on 13:33 by Unknown
For decades our 1Call hospital and healthcare customers have used pagers almost exclusively as a means to alert doctors and nurses for emergency and some non-emergency issues. However, the expanding popularity of smartphones in the medical field is changing the need for pagers in the future.

Paging as a service was in its heyday in the mid 1990s until its popularity peaked in 1999. Since then the paging industry has taken a back seat to mobile two-way technology like mobile phones and more recently, smartphones. iPhone ®, iPad™, BlackBerry ®, and Android™ technology has changed the lives of average people, and now it’s finding its way into the healthcare fields and starting to take hold with physicians. Most physicians are trading in their pagers for smartphones. According to a recent Manhattan Research study, 72 percent of U.S. physicians use smartphones, and the research firm predicts that 81 percent of physicians will use a smartphone by 2012.1

So with such a high percentage of physicians already carrying smartphones, how do we send pages to smartphones

miSecureMessages logo
Image by Amtelco-Secure Smartphone Messaging
miSecureMessages is a product developed by AMTELCO/1Call as a pager replacement and two-way encrypted messaging application (app) for smartphones. miSecureMessages is used by 1Call customers in conjunction with their Infinity hospital call center/intelligent PBX console systems, as a stand-alone browser accessible messaging dispatch and monitoring product, or as a device-to-device messaging platform.

To send a message, the user simply selects the miSecureMessages smartphone icon, types the message, and clicks send. The physician receives an instant alert, and can view the secure message, and respond with a preprogrammed response, or their own custom message. The reply is securely sent back to the user. All of this activity is recorded, and can be viewed online real-time.

To find out more about miSecureMessages visit https://misecuremessages.com/

See for yourself how easy it is to send a secure message with miSecureMessages.



1. 72 percent of physicians use smartphones, by Brian Dolan, May 5, 2010, http://mobilehealthnews.com/7505/72-percent-of-us-physicians-use-smartphones/.

Matt Everly is the Marketing Director for Amtelco’s 1Call Healthcare Division and can be reached at maeverly@1call.com

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Technorati Tags: Paging,pagers,pager replacement,smartphone,application,app,AMTELCO,1Call,iPhone,iPad,Blackberry
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Posted in Amtelco, blackberry, ipad, iphone, messaging, pager replacement, paging, Paitent communcations, secure paging, Smartphone, smartphone pager replacement, smartphone paging app | No comments

Tuesday, 8 February 2011

1Call Ushers In The Next Generation Of Cloud-Based Scheduling Applications With miOnCall

Posted on 08:14 by Unknown
Recently, we have worked with customers and prospects that manually keep track of oncall scheduling information using binders and spreadsheets to organize all types of schedules. This method works, but I think a few questions need to be asked when taking this approach: 1.) How many people-hours does it take to create and maintain schedules this way? 2.) Is there a more efficient way of creating, maintaining and sharing oncall schedules?

When speaking with healthcare customers and prospects we found out that it IS very time consuming to create and maintain ANY type of schedule. In many instances overnight hospital personnel create and assemble oncall binders402149_miOnCall-sm with paper schedules, and guess what? As soon as these binders are distributed and starting to be used by  hospital personnel, they are rendered out of date. Changes to these schedules start immediately because of schedule swaps, weather emergencies or ill personnel that can’t cover their assigned schedules. Eventually, the out of date oncall scheduling information leads to errors like contacting the wrong doctor at the wrong time. It’s the nature of the beast when it comes to relying on paper schedules.

I think 1Call has come up with an answer for the second question: Is there a more efficient way of creating, maintaining and sharing oncall schedules? And that answer is Yes!

The answer is miOnCall.

The subscription-based miOnCall application is a powerful, flexible and completely secure cloud-based oncall scheduling application that makes it easy to assign schedule coverage, view schedule coverage, and dispatch messages. The miOnCall schedules are available to physicians and staff via Web access, can be synched with Outlook® calendars, and accessed with AMTELCO’s miOnCall App, available on the Apple® iTunes® store for the iPhone®, iPad™, and iPod touch®. miOnCall is perfect for small and large doctors groups, clinics and large healthcare organizations. Contact 1Call about miOnCall at info@miOnCall.com or visit www.miOnCall.com to subscribe for service.

Matt Everly is the Marketing Director for Amtelco’s 1Call Healthcare Division and can be reached at maeverly@1call.com

Technorati Tags: Oncall scheduling,web oncall,call scheduling,oncall app,iPhone,Blackberry,on-call,on call

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Posted in 1Call, Amtelco, call schedules, doctor, HIMSS11, hospital on call scheduling, medical scheduling, nurse, on-call, oncall, oncall scheduling, physician, web on call, web on-call, web oncall | No comments
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