AMTELCO Soft Agent Passes Cisco IVT Certification
This blog is sponsored by 1Call, a Division of AMTELCO
This blog is sponsored by 1Call, a Division of AMTELCO
Tuesday, 6 September 2011
Saturday, 27 August 2011
Thursday, 21 April 2011
For decades our 1Call hospital and healthcare customers have used pagers almost exclusively as a means to alert doctors and nurses for emergency and some non-emergency issues. However, the expanding popularity of smartphones in the medical field is changing the need for pagers in the future.
Paging as a service was in its heyday in the mid 1990s until its popularity peaked in 1999. Since then the paging industry has taken a back seat to mobile two-way technology like mobile phones and more recently, smartphones. iPhone ®, iPad™, BlackBerry ®, and Android™ technology has changed the lives of average people, and now it’s finding its way into the healthcare fields and starting to take hold with physicians. Most physicians are trading in their pagers for smartphones. According to a recent Manhattan Research study, 72 percent of U.S. physicians use smartphones, and the research firm predicts that 81 percent of physicians will use a smartphone by 2012.1
So with such a high percentage of physicians already carrying smartphones, how do we send pages to smartphones
miSecureMessages is a product developed by AMTELCO/1Call as a pager replacement and two-way encrypted messaging application (app) for smartphones. miSecureMessages is used by 1Call customers in conjunction with their Infinity hospital call center/intelligent PBX console systems, as a stand-alone browser accessible messaging dispatch and monitoring product, or as a device-to-device messaging platform.
To send a message, the user simply selects the miSecureMessages smartphone icon, types the message, and clicks send. The physician receives an instant alert, and can view the secure message, and respond with a preprogrammed response, or their own custom message. The reply is securely sent back to the user. All of this activity is recorded, and can be viewed online real-time.
To find out more about miSecureMessages visit https://misecuremessages.com/
See for yourself how easy it is to send a secure message with miSecureMessages.
1. 72 percent of physicians use smartphones, by Brian Dolan, May 5, 2010, http://mobilehealthnews.com/7505/72-percent-of-us-physicians-use-smartphones/.
Matt Everly is the Marketing Director for Amtelco’s 1Call Healthcare Division and can be reached at maeverly@1call.com
Paging as a service was in its heyday in the mid 1990s until its popularity peaked in 1999. Since then the paging industry has taken a back seat to mobile two-way technology like mobile phones and more recently, smartphones. iPhone ®, iPad™, BlackBerry ®, and Android™ technology has changed the lives of average people, and now it’s finding its way into the healthcare fields and starting to take hold with physicians. Most physicians are trading in their pagers for smartphones. According to a recent Manhattan Research study, 72 percent of U.S. physicians use smartphones, and the research firm predicts that 81 percent of physicians will use a smartphone by 2012.1
So with such a high percentage of physicians already carrying smartphones, how do we send pages to smartphones
 |
| Image by Amtelco-Secure Smartphone Messaging |
To send a message, the user simply selects the miSecureMessages smartphone icon, types the message, and clicks send. The physician receives an instant alert, and can view the secure message, and respond with a preprogrammed response, or their own custom message. The reply is securely sent back to the user. All of this activity is recorded, and can be viewed online real-time.
To find out more about miSecureMessages visit https://misecuremessages.com/
See for yourself how easy it is to send a secure message with miSecureMessages.
1. 72 percent of physicians use smartphones, by Brian Dolan, May 5, 2010, http://mobilehealthnews.com/7505/72-percent-of-us-physicians-use-smartphones/.
Matt Everly is the Marketing Director for Amtelco’s 1Call Healthcare Division and can be reached at maeverly@1call.com
Technorati Tags: Paging,pagers,pager replacement,smartphone,application,app,AMTELCO,1Call,iPhone,iPad,Blackberry
Tuesday, 8 February 2011
Recently, we have worked with customers and prospects that manually keep track of oncall scheduling information using binders and spreadsheets to organize all types of schedules. This method works, but I think a few questions need to be asked when taking this approach: 1.) How many people-hours does it take to create and maintain schedules this way? 2.) Is there a more efficient way of creating, maintaining and sharing oncall schedules?
When speaking with healthcare customers and prospects we found out that it IS very time consuming to create and maintain ANY type of schedule. In many instances overnight hospital personnel create and assemble oncall binders
with paper schedules, and guess what? As soon as these binders are distributed and starting to be used by hospital personnel, they are rendered out of date. Changes to these schedules start immediately because of schedule swaps, weather emergencies or ill personnel that can’t cover their assigned schedules. Eventually, the out of date oncall scheduling information leads to errors like contacting the wrong doctor at the wrong time. It’s the nature of the beast when it comes to relying on paper schedules.
I think 1Call has come up with an answer for the second question: Is there a more efficient way of creating, maintaining and sharing oncall schedules? And that answer is Yes!
The answer is miOnCall.
The subscription-based miOnCall application is a powerful, flexible and completely secure cloud-based oncall scheduling application that makes it easy to assign schedule coverage, view schedule coverage, and dispatch messages. The miOnCall schedules are available to physicians and staff via Web access, can be synched with Outlook® calendars, and accessed with AMTELCO’s miOnCall App, available on the Apple® iTunes® store for the iPhone®, iPad™, and iPod touch®. miOnCall is perfect for small and large doctors groups, clinics and large healthcare organizations. Contact 1Call about miOnCall at info@miOnCall.com or visit www.miOnCall.com to subscribe for service.
Matt Everly is the Marketing Director for Amtelco’s 1Call Healthcare Division and can be reached at maeverly@1call.com
When speaking with healthcare customers and prospects we found out that it IS very time consuming to create and maintain ANY type of schedule. In many instances overnight hospital personnel create and assemble oncall binders
with paper schedules, and guess what? As soon as these binders are distributed and starting to be used by hospital personnel, they are rendered out of date. Changes to these schedules start immediately because of schedule swaps, weather emergencies or ill personnel that can’t cover their assigned schedules. Eventually, the out of date oncall scheduling information leads to errors like contacting the wrong doctor at the wrong time. It’s the nature of the beast when it comes to relying on paper schedules.I think 1Call has come up with an answer for the second question: Is there a more efficient way of creating, maintaining and sharing oncall schedules? And that answer is Yes!
The answer is miOnCall.
The subscription-based miOnCall application is a powerful, flexible and completely secure cloud-based oncall scheduling application that makes it easy to assign schedule coverage, view schedule coverage, and dispatch messages. The miOnCall schedules are available to physicians and staff via Web access, can be synched with Outlook® calendars, and accessed with AMTELCO’s miOnCall App, available on the Apple® iTunes® store for the iPhone®, iPad™, and iPod touch®. miOnCall is perfect for small and large doctors groups, clinics and large healthcare organizations. Contact 1Call about miOnCall at info@miOnCall.com or visit www.miOnCall.com to subscribe for service.
Matt Everly is the Marketing Director for Amtelco’s 1Call Healthcare Division and can be reached at maeverly@1call.com
Technorati Tags: Oncall scheduling,web oncall,call scheduling,oncall app,iPhone,Blackberry,on-call,on call
Wednesday, 17 November 2010
“Easily guiding operators through call processing and data collection”
1Call has hundreds of hospitals using the Infinity call center system to process calls. Many of these users are starting to see the value of using the power of Infinity's Scripted Call Navigation for intelligent data collection. Similar to using a GPS that guides us to our destination, Infinity Scripted Call Navigation easily guides operators through the entire process of handling each caller's needs and collecting the data that your organization needs.
Simplified Set Up 
Scripted Call Navigation is not only a powerful call processing tool, but it is completely customizable by the user. Starting with the basic scripts that are included, you can add exactly the information they need, such as protocols, detailed up-to-the-minute information, and external database integration that is unique to your healthcare organization. These tools empower you to create scripts on-the-fly or easily modify a script to be more user-friendly for operators and to increase efficiency and reduce errors. The drag-and-drop script elements make it easy for you to master the script creation process and make it as “fancy” as you'd like.
Built-In Scripted Call Navigation Tools
The 1Call Infinity Scripted Call Navigation uses built-in intelligence and one-stop-shop integration tools to give your operators everything they need to process all the types of call they handle during a shift. These tools include:
- Spell checker
- Zip code look-up
- Credit card formatting
- Valid e-mail verification
- On-call and departmental schedules
- Contact methods based on time of day and day of the week
- Free-form palettes
- Web integration
- Data security tools
Easily Create Scripts
In addition to the included scripts, 1Call customers can access a script library, provided by 1Call, to help them easily build the customized navigation scripts they need. Completed scripts can also be uploaded to the library, for use by other 1Call customers.
Uses in a Hospital Call Center
Code calls, physician-to-physician, and patient-to-physician referral are a few of the many examples of call types that are currently using 1Call's Scripted Call Navigation to streamline call processing, collect pertinent data, eliminate errors, and also keep the customers happy.
When using Scripted Call Navigation, operators only see the information they need to successfully navigate though the particular call they are currently handling. By presenting the proper data to the operators, you reduce the time it would take them to sort though binders, note pads or access external data sources to find exactly what was needed at a particular point during a call. Thus, time is saved, errors are reduced, and operator training time is slashed substantially.
Because of the many benefits, and taking advantage of Web-based Scripted Call Navigation, it's easy to see how scripts can easily be used – by operators in the call center, online by staff, and even online by patients – to handle needs for other departments in an organization, such as Class Registration, Patient Registration, as a smart forms template and as a general “intelligent” data collection and navigation tool.
Matt Everly is the marketing director for Amtelco’s 1Call healthcare division and can be reached at maeverly@1call.com
Monday, 11 October 2010
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