Wednesday, 4 August 2010
Monday, 14 June 2010
As the number of hospitals and healthcare organizations continue to embrace social media increases system developers and vendors need to adapt as well. AMTELCO’s 1Call Division as taken the next step toward helping their customers by integrating with social media outlets.
1Call’s RED ALERT system allows messages and notifications to be sent to a few or a large group of recipients based on a particular disaster, incident, event or changing condition. In the past when an alert was triggered, messages were sent to pagers, email addresses, mobile phones (sms or voice), fax machines or land-line phones. Recently our developers used the Twitter application programming interface (API) as a bridge to incorporate some popular Social Media outlets as part of RED ALERT’s message delivery capabilities. Now hospital and healthcare organizations using RED ALERT can not only notify first responders, but it can also deliver information to their Twitter, Blog and Facebook followers when alerts are triggered.
Social Media has been used in the past to keep people informed during events. As an integrated part of RED ALERT, administrators can use RED ALERT as a single point to post messages or share information with Social Media outlets such as Twitter and Facebook as well as send messages to traditional communication devices. Integrating Social Media with traditional platforms will help our hospital customers communicate with many more people than in the past. Now, events such as changing weather conditions, flu season information, disasters, health news, wellness class information and emergency room wait times can be handled by RED ALERT and the Social Media integration to get information to anyone that wants it, and from whatever source they choose to receive it from.
For More information on RED ALERT visit http://www.redalertsystem.com/, call 800.380.7345 or send an email to info@redalertsystem.com.
Matt Everly is the marketing director for Amtelco’s 1Call healthcare division and can be reached at maeverly@1call.com
Wednesday, 28 April 2010
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This blog is sponsored by 1Call, a Division of AMTELCO
Saturday, 10 April 2010
Sunday, 21 March 2010
Amtelco president Tom Curtin said, "With a single click, the OnTeam Scheduling module saves an amazing amount of time. Knowing that it can take two people as many as three days to manually schedule a single department each month, the days and hours of time saved is truly astonishing." The module is Web-based, and integrates with Microsoft Outlook calendars, giving users convenient access. It functions as a stand-alone module, and integrates with 1Call Infinity systems.
1Call also introduced the new Infinity IS Messenger to provide real-time chat capabilities for a number of 1Call applications, including Infinity telephone agent, soft agent, Infinity IS supervisor, and the MiteyMite desktop application. With IS Messenger, operators can send and receive instant text chat messages with supervisors, other operators, and MiteyMite users. IS Messenger also allows MiteyMite users to chat directly with other MiteyMite users. Conversations can be held with one individual or multiple participants. Each chat is displayed in a separate window, allowing users to easily switch between conversations.
When used with the Infinity IS Directory View Action, operators can screen calls for individuals, using IS Messenger to announce the call and receive immediate instructions. Complete message histories, including both sides of a chat, are maintained for all conversations. "Chat is such an accepted manner of communications," Curtin stated, " that it only makes sense to apply chat to MiteyMite in the healthcare market as another way to communication with personnel in real time."
For more information contact 1Call at 800-225-6035, info@1call.com, or www.1call.com.
