How unified communications can improve the contact centre | Call Centre Helper

How unified communications can improve the contact centre | Call Centre Helper

This is a very good article on both Unified Communications and Collaboration in a call center. 1Call has a hospital customer that has all of their operators working from home. Since they can't communicate verbally or with hand signals they rely on instant messaging to communicate with each other. 1Call is continuing to build communications tools to accommodate our hospital customers that are moving toward off premise or home based call center and switchboard operators.