Patient Appointment Reminders

1Call's ProShow Appointment Reminder System is currently being used by many healthcare facilities to greatly reduce the number of "No Shows." For more information please call 800-356-9148 or email info@1call.com

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The 2009 1Call Leadership Conference and Training Seminar

The 2009 1Call Leadership Conference and Training Seminar

Amtelco's 1Call division holds an annual "Leadership Conference and Training Seminar," for our customers. This year we have moved the conference from spring to fall 2009. The conference will be held on 9/27/09 through 10/1/09 at the Monona Terrace Convention Center in Madison, WI. Additional information will be posted on this blog as it becomes available.

This is a photo from our 2007 conference that was held at the Hilton Hotel in downtown Madison, WI.

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Jeff Griedl, 1Call 2003 and 2005 Salesperson of the Year and current President of The Wisconsin Healthcare Telecommunications Assoc. (WHTA) says....

"The best Hospital Call Center and Intelligent PBX Console product available today is the 1Call Soft Agent. The SIP integration is exciting and will allow healthcare facilities using VIOP to take advantage of a flexible on-site and work from home telephone operator workforce."


The WHTA president can be interviewed in person this week on Wednesday, May 20 through Friday, May 22, 2009 while he attends the WHTA 9th Annual Spring Conference and Golf outing being held at the beautiful Landmark Resort in scenic Egg Harbor, WI.

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1Call-AMTELCO SIP Soft Agent Avaya notes..

The soft agent is one of 1Call's newer Hospital Call Center or Hospital Switchboard products. The SIP soft agent is a nice solution for small hospitals or hospitals that want to use their existing ACD. You can find the Avaya integration notes in this PDF

(PDF)
http://www.avaya.com/master-usa/en-us/resource/assets/applicationnotes/Amtelco-SES.pdf

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Home-grown hospital operator has heard it all

“One of the first things they ask me to do was page Dr. Turnipseed,” Finney said. “I said, OK, who do you really want me to page? I didn’t believe there was such a doctor until he came out and introduced himself.”

lol on "Dr. Turnipseed"

I wonder if she knows "Nurse Cornstalk" or "Johnny Tumbleweed." If I started hearing those names on the overhead I may have to find another hospital.

Its kind of a neat story....

http://auburnjournal.com/detail/110636.html

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Puget Sound Call Center Coordination

This is a PDF of a presentation that outlines a plan to mobilize healthcare related and hospital call centers in the event of a pandemic. Its from King County Washington.

(PDF)http://www.kingcounty.gov/healthservices/health/preparedness/hccoalition/~/media/health/publichealth/documents/hccoalition/PugetSoundCallCenterCoordinationProject.ashx

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HIMSS Conference 2009 Chicago, IL

We rolled out a number of Mobile Apps for our hospital call center customers and prospects at the recent conference.

The Mobile System Dashboard for hospital call center managers. Managers can view information on call center activity from anywhere.

We also unveiled the new Mobile On-Call Scheduling App so that on call schedules can be viewed and updated anywhere.

Our Mobile Apps have become very popular with our customers and prospects.

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Reducing Appointment "No-Shows"

This is a nice article..

http://ezinearticles.com/?3-Best-Strategies-to-Reduce-Patient-No-Shows-and-Improve-Medical-Billing-Revenues&id=457987

Learn more about 1Call's ProShow Automated Appointment Reminder System at...

http://www.1call.com/healthcare/apptReminder.htm

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Hennepin County Medical Center Case Study

"Quickly Reacting During a Tragedy "

http://www.answerstat.com/articles/8/01.html

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Time to upgrate your Hospital's CRM (Cutomer Relationship Management) Platform?

There are some great points in this article...

http://www.unitedbit.com/hospital-crm-new-revenue-frontier/

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Hospital Call Centers and ROI

Interesting article on what type of ROI (Return on Investment) you can expect by implementing a call center in your hospital.

http://www.healthcare-informatics.com/ME2/dirmod.asp?sid=&nm=Articles%2FNews&type=Publishing&mod=Publications%3A%3AArticle&mid=8F3A7027421841978F18BE895F87F791&tier=4&id=E5A952461B454EB4891D6FBCF0138FFB

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Hospital Call Center Systems

I work for the 1Call division of Amtelco. We design, build, install and service call center systems designed specifically for healthcare and higher education organizations.

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