The soft agent is one of 1Call's newer Hospital Call Center or Hospital Switchboard products. The SIP soft agent is a nice solution for small hospitals or hospitals that want to use their existing ACD. You can find the Avaya integration notes in this PDF
(PDF)
http://www.avaya.com/master-usa/en-us/resource/assets/applicationnotes/Amtelco-SES.pdf
Sunday, 17 May 2009
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