As hospital call centers evolve from simple call routing, answer and transfer and reporting system, buyers should think more strongly about what specific applications and HIS integrations a vendor has to offer.
Healthcare organizations and hospitals have specific needs, integrations, and applications that don’t exist in other environments. So before selecting a call center or PBX operator console, a vendor should see what healthcare applications they have available.
Some important factors to consider include:
• HL7 information directories
• On-call scheduling directories
• Paging integrations
• Appointment taking call scripts
• Knowledge of HIPAA , The Joint Commission, and EHRs
The last thing a hospital call center customer should have to do is teach the vendor about the hospital or healthcare industry.
Healthcare organizations and hospitals have specific needs, integrations, and applications that don’t exist in other environments. So before selecting a call center or PBX operator console, a vendor should see what healthcare applications they have available.
Some important factors to consider include:
• HL7 information directories
• On-call scheduling directories
• Paging integrations
• Appointment taking call scripts
• Knowledge of HIPAA , The Joint Commission, and EHRs
The last thing a hospital call center customer should have to do is teach the vendor about the hospital or healthcare industry.
