As hospital call centers evolve from simple call routing, answer and transfer and reporting system, buyers should think more strongly about what specific applications and HIS integrations a vendor has to offer.
Healthcare organizations and hospitals have specific needs, integrations, and applications that don’t exist in other environments. So before selecting a call center or PBX operator console, a vendor should see what healthcare applications they have available.
Some important factors to consider include:
• HL7 information directories
• On-call scheduling directories
• Paging integrations
• Appointment taking call scripts
• Knowledge of HIPAA , The Joint Commission, and EHRs
The last thing a hospital call center customer should have to do is teach the vendor about the hospital or healthcare industry.
Monday, 28 September 2009
Buying a Hospital Call Center system? Don’t forget about the applications and integrations.
Posted on 09:48 by Unknown
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