Telecom giants focus on health care business opportunity

Telecom giants focus on health care business opportunity



Our company has maintained business and developer relationships with many of the large Telecommunications companies. The call center portion and enhanced communications tools such as automated on-call schedules, appointment scheduling and reminders, computer telephony integration for hospital telephone operators and call center agents are important niche applications only supplied by a few vendors. These applications allow telephone operators to have access to all of the information needed to handle calls effectively and efficiently. One of the challenges for a healthcare organization is reducing the amount of times calls are transferred from department to department without the patient member getting the information they need. With the ability to get the proper information to a caller that makes a single call, the healthcare organization will increase customer satisfaction, improve efficiency and reduce errors.



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